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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherri Bush

April 22, 2026

5  out of  5
rating by Sherri Bush
"Appreciate Coby Reasor and his staff at State Farm!! The very best insurance company around!"
We responded:
"Sherri, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Colby Reasor’s Team here in our Big Stone Gap office. "
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Rob Campbell

April 22, 2026

5  out of  5
rating by Rob Campbell
"Great service, always works on best plan for my needs. Highly recommend."
We responded:
"Thank you so much for the 5-stars, Rob! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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back woods guy

April 20, 2026

5  out of  5
rating by back woods guy
"Always there for me and have always helped me Thanks"
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Linda Begley

April 17, 2026

5  out of  5
rating by Linda Begley
"Best around"
We responded:
"Linda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Colby Reasor’s Team!"
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Claudia Barnett

April 17, 2026

5  out of  5
rating by Claudia Barnett
"Very helpful, friendly staff. Colby will take the time to explain things and they will look for savings and it really nice talk to person and not AI"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Colby Reasor’s Team. "
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Doug Barker

April 17, 2026

5  out of  5
rating by Doug Barker
"Great job, good people, excellent service"
We responded:
"Thank you for the 5-star review, Doug! Here on State Farm Agent Colby Reasor’s Team, we are proud to serve our community and appreciate your recognition. "
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Ruth Ashley

April 16, 2026

5  out of  5
rating by Ruth Ashley
"Colby and his team are great to work with. They go above and beyond to help you when needed!"
We responded:
"Thank you for the amazing review, Ruth! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Crystal Stafford

April 14, 2026

5  out of  5
rating by Crystal Stafford
"Excellent service and outstanding prices. Very easy to deal with. I definitely recommend."
We responded:
"Thank you so much for the 5-stars, Crystal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Patricia King

April 10, 2026

5  out of  5
rating by Patricia King
"Being able to speak to a person every time call is every helpful. More than reasonable in price. Very friendly . I go to them for all my insurance need."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Colby Reasor’s Team. "
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Chelsea Lanningham

March 11, 2026

5  out of  5
rating by Chelsea Lanningham
"Best service around and the best prices I’ve found! You couldn’t ask for a greater group of people to work with!"
We responded:
"Chelsea, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Ariel Worley

March 4, 2026

5  out of  5
rating by Ariel Worley
"Colby went above and beyond to get us better coverage and save money on our home and auto insurance when we switched from Erie. Highly recommend him! He really cares about his clients and that’s something we’ve never experienced anywhere else!"
We responded:
"Ariel, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Colby Reasor’s Team is just a call or email away!"
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Katelyn Christian

February 10, 2026

5  out of  5
rating by Katelyn Christian
"Setting up a life insurance policy for my kids was surprisingly easy and stress-free. Brittany was incredibly helpful, walked me through every step, and made sure all my questions were answered. She found us a great rate and made the whole process quick and simple. I’m so glad we did this and highly recommend working with her!"
We responded:
"Katelyn, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Colby Reasor’s Team here in our Big Stone Gap office. "
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Evan Rasnick

January 31, 2026

5  out of  5
rating by Evan Rasnick
"I worked with Brittany Christian at the Big Stone Gap, Virginia office. Brittany was great to work with and did a wonderful job communicating with me about the pre-approval forms and the overall price of my vehicle insurance. I would highly recommend her and this office for anyone in need of insurance in any way."
We responded:
"Thank you for the 5-star review, Evan! Here on State Farm Agent Colby Reasor’s Team, we are proud to serve our community and appreciate your recognition. "
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Tina Giles

January 30, 2026

5  out of  5
rating by Tina Giles
"I have had State Farm insurance for 28 years, under Harold and now his son, Colby. My son had an accident and State Farm was easy to work with. Great people! And I love Brittany, great gal!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Tina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Colby Reasor’s Team—we are always here to help! "
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Shug Hall

November 20, 2025

5  out of  5
rating by Shug Hall
"Had insurance with Harold and now his son Colby Reasor for many years. Never any problems! Had a minor accident that needed repairs and they were right on it, making the claims process so easy ! The Reasor State Farm team are awesome! I highly recommend them for all your insurance needs !"
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Mandy Mcnutt

November 17, 2025

5  out of  5
rating by Mandy Mcnutt
"Colby and the team are amazing!!!! Go to them for all your insurance needs!!!"
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Britan Lawson

October 2, 2025

5  out of  5
rating by Britan Lawson
"I highly recommend State Farm. Brittany did a wonderful job at getting us the best rates, explaining everything clearly, and setting everything up in a timely manner. I appreciate all she has done for us."
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Matthew Vienna

May 27, 2025

5  out of  5
rating by Matthew Vienna
"Colby and Britt are awesome. Just brought my info over and Britt called me with a cheaper price than old insurance guys and cheaper than expected. Thank you guys!!!"
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T M

April 14, 2025

5  out of  5
rating by T M
"Very easy to work with. Quick to answer questions about policies, and other important issues with coverages."
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Dave Lawson

April 12, 2025

5  out of  5
rating by Dave Lawson
"Colby Reasor and his staff have been very helpful and informative with our insurance needs."
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Rachel S

February 25, 2025

5  out of  5
rating by Rachel S
"Always quick to handle any questions and provide any coverages we may need, friendly & knowledgeable, we love our State Farm agent!"
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Kim Clay

February 25, 2025

5  out of  5
rating by Kim Clay
"Colby is awesome to work with! He has always gone above and beyond to help me with my insurance needs."
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Terie Boyd

December 6, 2024

5  out of  5
rating by Terie Boyd
"Colby went above and beyond for me. He handled everything, trouble and all, greatly! I never had to deal with insurance claims before. Colby took care of every concern I had! I truly storehouse everything he had done and is continuing to do!! Thank you!"
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Efg Iii

November 21, 2024

5  out of  5
rating by Efg Iii
"Best agent hands down. Always going above and beyond to help his clients."
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MINDY HALE

November 8, 2024

5  out of  5
rating by MINDY HALE
"Very competitive pricing. Excellent customer service. Goes above and beyond to achieve customer satisfaction!"